1). How soon will I receive my order?
While many items are available from stock, the addition of embroidered badges or other embellishments (even if listed on-product for University/Team Ranges) can result in upto a 14 working day turnaround before your order can be despatched.
2). Why is my size not listed?
The website automatically hides from view items and sizes out of stock on the website of items that are going obsolete. So if the item or size you require is not showing, we're sold out I'm afraid. But please, either find an alternative or check back as stock levels and products are updated daily. If we are out of stock on our continuing stock we will show the stock as being available and you can process your order. If the order cannot be completed immediately (ie. within 7 working days) will be contact you to advise you on a delivery date.
3). When will you have more stock available?
We are not able to provide information accurate information concerning incoming items or the restocking of existing items. Our sincerest apologies for the inconvenience. But please, accept our best guess of a delivery date or find an alternative or check back as stock levels and products are updated daily.
4). Can I place my order via telephone / email?
Yes please call our customer services department on 01242 579330.
5). I have just placed an order can I cancel and or amend it?
If your order has not yet entered the dispatch process, you can cancel by contacting our customer service team by phone on 01242 579330 or email email@example.com. Similarly, if your order has not yet entered the despatch process, we can adjust the size or colour ordered.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order, but we offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. For more details please see our returns policy section.
If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, please contact our customer service team who will be happy to help you.
6). When will I be charged?
Your card will be charged at the time of ordering as part of confirming your order so that it can be passed to Despatch.
Your credit card details are sent directly to our card processor and are NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card details would not be compromised.